Field of Study: Non-Technical – Communication. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals. Please enable Strictly Necessary Cookies first so that we can save your preferences! Keeping this cookie enabled helps us to improve our website. Overview. Plus learn what other Office Managers are getting paid (and how you can earn more)! PDS was implemented to assist Federal employee relations and human resource practitioners interested in perfecting the skills needed for successful job performance. Free Bonus: Get a PDF version of The 2018 State of The Office Manager Report. Member Reviews 16 Employee Perks Your Team Will Love 121 Employee Wellness Program Ideas for 2019 SnackNation is a healthy office snack delivery service that makes healthy snacking fun, life more productive, and workplaces awesome. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Many of the suggestions came straight from our Facebook group of Office Managers! Terms and Conditions Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. In a complex environment, work is accomplished through the collaborative efforts of many. We surveyed 572 Office Managers to uncover 10 takeaways you can use to hit your goals and overcome challenges. Prerequisite: None 18 Tips on How to Retain Employees Privacy Policy Learn why successful work relationships help build successful careers! All rights reserved. How It Works Handcrafted in Los Angeles. Build better rapport and gain the trust of your colleagues, Discover the basic competencies critical to solid work relationships, Develop flexibility in actions, thoughts, and feelings to better handle any situation, Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening, Influence and motivate others to first-rate performance, Learn how to use direct and indirect messages accurately, Build your self-esteem as you discover a new self-awareness, Identify strengths, weaknesses, and opportunities in your work relationships, Understand values, beliefs, attitudes, and perceptual processes, Understand emotions and how they translate into emotional intelligence, Master the keys to excellent communication: observe, listen, analyze, plan, communicate, Learn behaviors that support or undermine your relationships, World view, perception, and work relationships, The five axioms of conscious communication, Social intelligence and multiple intelligences, Improving work relationships through emotional intelligence, Perception, world view, emotional intelligence—and you, Self-awareness, self-esteem, and self-concept, Case study to understand your styles—and how to flex them, Managing assumptions in order to build trusting work relationships, Developing and showing a positive attitude, Performing an interpersonal needs inventory, Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile, Identifying your communication style: how you relate most often, Sharpening verbal and nonverbal behaviors and skills, Applying direct and indirect messages for more flexible communication, Using feedback and questioning skills to better understand others, Listening barriers and their impact on effective work relationships, Improving listening by asking good questions, Applying active and reflective listening skills in various situations, Addressing conflict and relational change, Planning to resolve conflicts assertively, Resolving conflicts with work relationships in mind, Developing and practicing a conflict-resolution plan, Learn How to Build Rapport and Achieve Trust, Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation, Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others, Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffectively Listening, Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance, Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence, Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence, Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication, Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate, Identify Behaviors That Support or Undermine Effective Workplace Relationships, Assess Personal Uses of Behaviors That Support or Undermine Effective Relationships with Important People and Groups at Work, Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others By Becoming a “Conscious Communicator”, Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation Between Effective Communication and Strong Work Relationships, Identify Behaviors That Erode Trust and How They Can Be Avoided, Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”, Use Rapport Building as a Tool to Improve Relationships, Apply a Broader Definition of Intelligence, Redefine Yourself and Others Using a Multiple Intelligence Model, Identify the Relationships Amongst Emotional Intelligence, World View, Perceptions, and Effective Relational-Communication Behaviors, Analyze and Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence, Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness, Identify the Impact of Self-Perception on Our Interactions with Others, Explain and Apply the Concepts of Self-Fulfilling Prophecy in the Workplace, Identify Your Particular Social/Communication Style—How You Most Often Relate, Identify Behaviors That Build Trust and How They Can Be Used to Build Effective Workplace Relationships, Recognize and Mange the Use of Assumptions in Explaining and Predicting Others’ Behaviors and Reactions, Apply Conscious Communication Skills to Assess the Situational Trustworthiness of Others, Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes, Assess Interpersonal Influence Choices Using the “Need to Control” Continuum, Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors, Apply Insights Gained Through Completing a S.W.O.T.